Privacy Policy

1. Who we are

Alltix OMS ("Alltix", "we", "us") provides multichannel order and inventory management software for e-commerce sellers, connecting to marketplaces such as Amazon, Walmart, and Shopify. This policy explains what information we collect through alltixoms.com and our application, how we use it, and the choices you have.

2. Information we collect

We collect the following categories of information:

• Account information: name, email address, and authentication details provided when you sign up or sign in (including via Google or other identity providers).
• Marketplace connection data: OAuth tokens and API credentials you authorize us to use to connect your Amazon, Walmart, Shopify, or other sales channel accounts, so we can sync orders, inventory, and listings on your behalf.
• Business data: order, product, inventory, and fulfillment records synced from your connected sales channels or entered directly into Alltix.
• Billing information: subscription and payment details, processed for us by Stripe. We do not store full payment card numbers on our own servers.
• Usage data: log and diagnostic information generated as you use the application, used to operate and improve the service.

3. How we use your information

• To provide, operate, and maintain the Alltix OMS service.
• To sync orders, inventory, and listings between your connected sales channels.
• To authenticate you and secure your account.
• To process subscription billing.
• To communicate with you about your account or changes to the service.
• To detect, investigate, and prevent fraud, abuse, or security incidents.

4. How we share information

We do not sell your personal information. We share information only with the following categories of service providers, and only as needed to operate Alltix:

• Authentication providers (Clerk) to manage sign-in.
• Payment processors (Stripe) to process subscription billing.
• The marketplaces you explicitly connect (Amazon, Walmart, Shopify, etc.), to sync the order, inventory, and listing data you authorize.
• Infrastructure and hosting providers that run our application and database.

5. Data retention

We retain account and business data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

6. Security

We use industry-standard measures to protect your information, including encryption of marketplace credentials at rest and role-based access controls. No system is completely secure, and we cannot guarantee absolute security.

7. Your choices

You may disconnect a sales channel at any time from your account settings, which revokes our access to that channel's data going forward. You may also request access to, correction of, or deletion of your personal information by contacting us.

8. Contact us

Questions about this policy can be sent to legal@alltixoms.com.